General company information
In order to shop in the Sportfishing giant's e-store, you need to be 18 years old or have a parent's permission. When you send off your order, you agree to our terms of purchase and delivery.
Contact details
Sportfiskegiganten AB
Lundavägen 56
212 25 Malmö, Sweden
E-mail: info@sportfiskegiganten.se
Organization number: 556661-0910
Payment terms
Card payment
We use Mastercard and Visa for card payments.
Invoice
When paying via invoice, we collaborate with Klarna AB, which carries out a credit report that must be approved by you as a customer. To shop against an invoice, you must enter your social security number or organization number. Prerequisites for being allowed to trade against an invoice are, among other things, that you are registered in the population register in Sweden, are over 18 years of age and that you must not have any payment notes.
All invoices are handed over by Sportfiskegiganten.se (Sportfiskegiganten i Malmö AB) to Klarna AB. If payment is not completed by the due date of the invoice at the latest, delay compensation (entrepreneurs) as well as costs for payment reminders and debt collection will be charged according to law. Late payment interest is charged at 7% per month.
Laws we apply
Act (2005:59) on distance contracts and contracts outside business premises
When you shop via the internet, you shop remotely. That is, it does not happen "eye to eye". The law also applies when it is you who contact the seller yourself or pick up an item in a store if the agreement itself was entered into remotely.
Personal Data Act (1998:204)
All personal data that you provide to us is handled with great respect. Our way of collecting and storing information complies with the Personal Data Act, which is based on common rules that have been decided within the EU. We do not give out or resell the personal data we collect from our customers. We only collect the information that we need to be able to process your order and the data is only used by us in, for example, newsletters and other information that you have agreed to receive from us and the partners we work with in order to complete your order.
Purchase and Delivery Terms
Deliveries
For deliveries, we cooperate with Postnord. We can normally send your order within 1-4 working days, which means that you as a customer should receive what you ordered in 2-5 working days.
Packages not collected
For goods that you as a customer do not redeem, we charge a cost for shipping, return shipping and handling of a total of SEK 99. In the case of bulky shipments, additional shipping costs are also added according to the price list. This amount is invoiced by Klarna.
Right of withdrawal
Goods purchased from Sportfiskegiganten.se or in the store where the customer regrets must be in unbroken packaging and in the same condition as at the time of delivery. ALWAYS contact us before the return is made. The right of withdrawal is valid for 30 days from when the purchase has been made. In case of canceled purchase, the customer is responsible for the return shipping. The returned package must be sent as a company package as we are unable to pick up the package at the post office.
We also reserve the right to any inaccuracies on the website, discontinued articles, misspellings and final sales.
Complaints
In the case of complaints, you must start by sending an email to info@sportfiskegiganten.se. In the email, describe why you want to complain and attach a picture of the damage, also write the order number/customer number. Depending on the type of goods and damage involved, it can be solved in different ways.
In most cases, it is our suppliers who decide what goes under complaints, therefore we have to get the damaged item here and then send it on to the supplier. The handling time for complaints is usually 1-4 weeks, we naturally try to resolve it as quickly as possible. We will send you a waybill so you can send back the damaged item.
Guarantee
We apply and comply with the Consumer Purchase Act. This means that all goods sold via Sportfiskegiganten.se or in our store have at least a 5-year product warranty.
Other conditions
Cookies
Sportfiskegiganten.se stores cookies. A cookie is a small text file that the website you visit requests to save on your computer. Cookies are used on many websites to give a visitor access to various functions. The information in a cookie can be used to track a user's surfing. There are two types of cookies. One saves a file permanently on your computer. The other type of cookies are called session cookies. While you are browsing, this cookie is sent between your computer and the server to connect information, such as which login you use. Session cookies are not permanently stored on your computer, but disappear when you close your browser.
You can set in your browser if you want to avoid leaving cookies. However, this may cause the site to not function as well.
Force majeure
We consider ourselves released from fulfilling our obligations in this agreement if this is due to a change in legislation, an action by an authority, a conflict in the labor market, fire, flood, war, terrorism, sabotage, major accidents or similar events.
Dispute
In the event of a dispute, it is our policy to always follow the General Complaints Board's recommendations. You can find them at http://www.arn.se.