Before complaint

We always intend to resolve your complaint as quickly and smoothly as possible. We are responsible for ensuring that our customers receive error-free gadgets upon delivery and that the gadgets work.

However, we are not responsible for damage caused by incorrect handling, carelessness on your part or wear and tear.

The processing time for complaints is normally 1-4 weeks.

In the event of a complaint, please fill out our email form below.

A complaint can also be made in our store at Lundavägen 56 in Malmö.

Transport damage

If a product from Sportfiskegiganten is damaged in transport, regardless of whether the damage is clearly visible or hidden, this must be reported to DHL immediately and also notify us directly at Info@sportfiskegiganten.se Visible damage must be reported the same day. A hidden damage must be reported within 7 working days. Save all products and packaging so that DHL can review this if necessary. You may need to send photos of the damaged goods/packaging. We at Sportfiskegiganten are of course responsible for ensuring that the shipment has been packaged correctly.

If the packaging of the product(s) has visible damage, it is important that you ask the drop-off point or the driver to document it. However, all complaints must be made to DHL, which you can notify by phone, e-mail or registration on DHL's website.

Contact details for DHL

Telephone: 0771 345 345

Web: https://www.logistics.dhl/se-sv/home/vara-divisioner/frakt/kontakta-oss/kundserviceforfragan.html

Report your damage regarding damage in connection with freight handling: https://www.logistics.dhl/se-sv/home/vara-divisioner/frakt/kundservice/sa-har-forbereder-du-ett-krav.html

Important to state when registering

The shipment number, which must consist of 10 digits. DHL requires you to provide as detailed a description as possible of how the damage manifests itself. The value of the goods can consist of the whole stuffed animal or parts of the goods. Should repair costs arise, this needs to be noted. DHL also needs to know if the damage was visible immediately or if it occurred later.

When DHL has received your complaint, a confirmation with case number is sent. If the complaint is made by telephone, the confirmation will be sent by post. If you advertise via e-mail, you will receive the confirmation via e-mail. Advertise via the DHL website and it will appear directly on the screen. If DHL needs more information from you, for example receipts, invoice documents or photos of the product or packaging, this will be requested. DHL will get back to you as soon as possible with an answer as to whether the complaint has gone through. For goods that are missing during domestic transport, DHL has up to 30 days to find them. Complaints about international parcels take up to 60 days before they are ready.

If all or parts of the goods are damaged, you will be compensated with an amount corresponding to the reduction in value. DHL only compensates proven damages, i.e. not indirect costs.

Important things to consider before making a complaint:

Reclamation of fishing reel

Fishing reels take a lot of beating and sometimes have to endure a lot of stress. Just like any "mechanical" piece of equipment that is used frequently and in harsh environments, you need to take care of your reel. The roller should be cleaned well and serviced regularly. You must lubricate according to the manufacturer's instructions, rinse off in fresh water after each session of fishing in the sea. Salt is often the biggest reason why the reel starts to fray because salt is corrosive, many reels cannot withstand salt water for a long time. By simply cleaning your roller and lubricating it at regular intervals, the service life increases drastically. Fishing with heavy baits wears on reels and wear will occur resulting in parts in the reel needing to be replaced, this is not covered by the warranty. Before complaining about a fishing reel due to noise, you should try servicing the roller first - oil and grease - clean. If you know that you fish a lot in salt water and don't rinse your reel properly, it most likely has something to do with the salt. This is not something covered by the warranty, however we can help you send the roll for service for a service charge, the price depends on the fault and what needs to be replaced on the roll. Often it is the bearings that rust or wear out.

Reclamation of fishing rod

A fishing rod is usually fragile, it is important to handle your rods very carefully. Crushing damage, blows/bumps against the blade or rod parts that are not properly assembled damage the rod and are considered handling errors that cannot be claimed. Damaged top loops are usually due to the fishing line or hook being cranked in too far. As I said, a rod is sensitive, it is far from indestructible, so a bottom nipple that is pulled off too hard with the help of a rod can result in the rod breaking off, that is not a complaint. The ropes we use today (braided ropes or so-called super ropes) are usually significantly stronger than rods, which results in the rod breaking before the rope when exerting too much. So take care of your rod - store it in a case or preferably in a rod tube. On finer undivided rods, we recommend the so-called rod socks/rod socks.

When complaining about a fishing rod, you must take a close-up of the damage as well as a picture of the entire rod, which is a requirement from the supplier who then assesses the damage. In some cases the supplier requires to see the rod break to assess the damage and in these cases you will have to saw off 10 cm of the rod on each side of the rod break and send it to us.

Complaints about fishing lures/bait

A fishing line can handle quite a lot of beating by the fish, but a throw into a rock can be too much. If the bait is made of plastic, for example, the bait can crack and can start to take in water. This is not a complaint but a handling error. A jig/rubber bait that breaks against a pike tooth cannot be claimed either, the pike has sharp teeth and if you are unlucky the jig can only withstand one fish.